Returns

Currently items may not be exchanged, if you wish to purchase another product please make a new order.

Product returns will be accepted only if the notice to return the product is made within 14 days following the day on which you receive your order.

A full refund of the product price will be made within 30 days of our receiving the goods to the credit or debit card that was used by you to pay. Please note that shipping charges will not be refunded.

Ensure that the product is intact, undamaged, unworn and unwashed, that the packaging is also undamaged and the swing tag still attached.

Returns Process

Fill in the Online Returns Form to request an RMA Number within 14 days from the day you receive your order.

Once received, fill in the Printed Returns Form enclosed with your order and place this form inside your return parcel and send to the return address below within 14 days of completing the online returns form.

Please note that the cost of return shipment and any associated customs duties and taxes is your responsibility. By returning any product(s) you will take full responsibility of the products return to our premises without costs or loss/damage. It is suggested that you utilise a carrier who can provide proof of delivery and insurance to cover loss/damage.

For international returns, to avoid incurring duties and local taxes when entering the UK, it is important that, when completing the shipping document, you clearly state in the description box ‘wearing apparel of UK origin being returned.’

Please notify us of the details of your shipment so that we can look out for your parcel and process your refund quickly.

Return Address:

Atea Oceanie Returns
Unit 7/8
7 Imperial Road
London SW6 2AG
UK

+44 (0) 20 7736 6323
customercare@ateaoceanie.com

Faulty Items

If any product proves to be faulty under our guarantee then we shall – at our discretion – repair, replace or refund the price of such product. We will also refund the postage cost at 1st class postage rates cost for the return of the product to us. If the product is not defective we shall be entitled to charge you for any costs and/or expenses incurred by us in redelivering the product to you.