Privacy and Cookie Policy

ATEA OCEANIE PRIVACY POLICY

This Policy sets out the basis on which any personal data which we may collect from you, or which you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. 

For the purpose of the Data Protection Act 1998 Atea Oceanie Limited is the data controller of any personal data which we may collect from you, or which you provide to us, on this website.

Data Protection and Privacy

We may collect and process data about you including, but not limited to, information you provide:

  • when you contact us on this website, over the telephone or by email;
  • at the time of registering to purchase products from us;
  • at the time of registering to receive our newsletters and/or to receive other information from us;
  • at the time of registering to use any interactive elements on this website; and/or
  • by way of cookies (please see our Cookies Policy for further information).

We will comply with the requirements of all relevant data protection legislation in force from time to time. In particular you may request a copy of any personal data held by us about you upon written application. Please note we reserve the right to charge the current maximum statutory fee for providing such information. If you believe that any personal information we hold about you is incorrect or incomplete please contact us immediately. Any information found to be incorrect will be corrected promptly.

You have the right to ask us not to process your personal data for marketing purposes.

We intend to manage any information learned about you in an ethical manner. We may use your personal data to:

  • ensure that content from this website is presented in the most effective manner for you and for your computer;
  • carry out our obligations arising from any contracts entered into between you and us;
  • allow you to participate in interactive features of our service, when you choose to do so;
  • provide you with information, products or services that you request from us; and/or
  • notify you about changes to our service.

We may also use your personal data to contact you about products and/or services which may be of interest to you. 

If you are an existing customer, we will only contact you by email with information about products similar to those which were the subject of a previous sale to you.

If you have not yet purchased products from us, we will contact you by email only if you have consented to this.

We will not pass your data on to third parties for marketing purposes by those third parties.

If you do not want us to use your data in this way please tick the relevant boxes situated on the relevant registration forms on the website or if you communicate with us over the telephone, confirm this to us when prompted by our representatives.  

If you initially wish for us to use your personal data in this way, but you change your mind later, you may tell us by sending us an email to customercare@ateaoceanie.com, by clicking the “unsubscribe” link on any marketing email we send to you and/or by contacting us by post at Customer Care,  Unit 7/8, 7 Imperial Road, London, SW6 2AG.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1162 of the UK Companies Act 2006.

We may disclose your information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our agreements with you; or to protect our rights, property, or our safety and/or the safety of our customers, or others.

We may also disclose your information to the suppliers of products and/or services you have ordered from us and/or our couriers in order to fulfil orders placed by you.

Where we store your information

The personal information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of this website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to this website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Changes to this Policy

Any changes we may make to this Policy in the future will be posted on this page and, where appropriate, notified to you by email.

Contact

Questions, comments and requests regarding this Policy are welcomed and should be addressed by post to Customer Care,  Atea Oceanie, Unit 7/8, 7 Imperial Road, London, SW6 2AG, by telephone on 020 8969 0425, or by email at customercare@ateaoceanie.com.

This Policy is effective as of 21st August 2013.

ATEA OCEANIE COOKIE POLICY

Cookies are software applications which are placed onto the hard drive of your computer by websites. The aim of a cookie is to track a user's navigation on this website and store the information on the user's hard drive. They do not identify users personally but they do identify each user's computer. Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you are signed in, is associated with this information.

We may offer cookies to you to improve this website and to deliver a more personalised service. By continuing to browse this website, you are agreeing to our use of cookies.

We use the following cookies:

  • Strictly necessary cookies
    These are cookies that are required for the operation of this website. They include, for example, cookies that enable you to log into secure areas of this website or use a shopping basket.
  • Analytical/performance cookies
    They allow us to recognise and count the number of visitors and to see how visitors move around this website when they are using it. This helps us to improve the way this website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies
    These are used to recognise you when you return to this website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, Items in your shopping basket).
  • Targeting cookies
    These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using this website. 

You can find more information about the individual cookies we use and the purposes for which we use them in the tables below.

Our Cookies

On this website we use and control the following:

Cookie

Magento Session cookies

Name

_atuvc (session cookie) Expires after 2 years _Frontend (page tracking cookie) Expires after 3 hours

Purpose

These are session cookies which we use to remember your log-in for you and what you’ve put in your shopping basket. These are necessary for the working of the website. If these are disabled then various functionality of the website will be broken.

 

Third Party Cookies

We do have relationships with carefully-selected and monitored suppliers who may also set the following analytical cookies during your visit to this website.

Cookie

Google Analytics

Name

_utma, __utmb, __utmc, __utmz:

Purpose

We use these to understand how the website is being used in order to improve the user experience. They provide analytical data to track your use of the website.
User data is anonymous.
These cookies will expire as follows:
_utma: expires after 2 years
_utmb: expires after ½ hour
_utmc: expires at end of session
_utmz: expires after 6 months

More Information

You can find out more about Google’s position on privacy and its polices and principles as regards advertising here

 

These cookies are used for analytical and services based on what you appear to be interested in. Please note although we allow these cookies to access this website we do not control what these cookies do while operating on this website.

When you visit this website you may notice some cookies that are not related to this website.  If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from the website providing the embedded content. We do not control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Managing Cookies

You can block cookies on this website by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of this website and your shopping experience on this website will be limited to browsing and researching; you will not, for example, be able to add products to your shopping basket and buy them.

Each browser is different so click the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

If you’re not sure of the type and version of web browser you use to access the Internet:

For PCs
Click on ‘Help’ at the top of your browser window and select the ‘About’ option

For Macs
With the browser window open, click on the Apple menu and select the ‘About’ option

Further information about cookies
If you would like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org.uk (opens in a new window – please note that we cannot be responsible for the content of external websites).